Returns & Exchanges

Heiress Beverly Hills offers a 14-day return window for all eligible items, ensuring your high-fashion selections meet your absolute satisfaction. All returns must be unworn, unwashed, and include original tags and security ribbons to be processed.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring the security tag is intact and all designer labels are attached.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.